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Delete your account

How to request account deletion in the Hizke rider app or the Hizke driver app, what may be retained, and a web fallback if you no longer have either app installed.

This page covers the Hizke app for passengers booking a ride, and Hizke Driver for licensed drivers. Both let you request account deletion from inside the app. This page describes both paths, and the web fallback for anyone who cannot open the app.

Hizke (rider app)

  1. Open the Hizke app and go to the Account tab.
  2. Tap “Privacy and data.”
  3. Tap “Delete account”, then confirm “Delete”.

This is the same GDPR Article 17 (right to erasure) request that the web fallback below also starts.

Hizke Driver

  1. Open the Hizke Driver app and go to the Profile tab.
  2. Tap “Delete Account (GDPR)” and confirm.

This is the same GDPR Article 17 (right to erasure) request that the web fallback below also starts.

What deleting your account does

A successful deletion removes or redacts identifying account information and revokes your sign-in sessions. Required ride, job, compliance and financial records may remain; deleting an account does not necessarily delete every journey or payment reference.

Some records may need to be kept for longer where the law requires it: for example, transaction records we must keep for tax purposes, or records an operator’s licensing authority requires it to retain. Retained records may be pseudonymised, with identifying fields replaced or redacted and access restricted, rather than fully anonymised or deleted. A legal hold can prevent deletion; we will explain any applicable restriction. Full detail is in Deleting your data in the privacy policy.

If the app reports a failed or refused request, do not treat that message as confirmation of deletion. Follow any stated requirement, such as cancelling an active booking, then retry or use the email request route below.

Web fallback — no app installed

If you no longer have the app installed, or cannot sign in to use the in-app option:

  1. Email hello@hizke.co.uk with the subject line “Delete my account”.
  2. Tell us which app your account is on (rider or driver), the operator you use and the phone number or email address the account uses, so we can find it.
  3. We will verify your identity, then complete the deletion within 30 days and confirm in writing when it is done, or explain any restriction that prevents deletion or requires records to be kept.

If your account was set up for you by a taxi or private-hire operator using Hizke, we may need to pass your request to that operator, who controls that data — see Deleting your data for when that applies.